PlayCroco Casino Privacy Policy

PlayCroco Casino (“PlayCroco,” “we,” “us,” or “our”) respects the privacy of our players and website visitors. This Privacy Policy explains the information we collect, how we use it, and the measures we take to keep it secure. By creating an account or otherwise accessing PlayCroco’s websites, software, or services (collectively, the “Services”), you acknowledge that you have read and agree to the practices in this Policy. If you do not consent to these practices, please discontinue use of our Services.

1. Who We Are and Scope

PlayCroco is an online gaming platform offering both real-money and promotional games to eligible players. This Policy applies to the personal information we collect through our websites, mobile applications, and any interactive features or communications related to the Services. It does not cover any third-party websites, services, or applications that we do not control, even if they are linked to our Services.

2. Information We Collect

We collect data in two primary ways: (1) information you choose to provide to us directly, and (2) information gathered automatically when you interact with our Services.

• Information You Provide:
• Account Details: Your name, date of birth, contact details (email, phone number, postal address), and any other personal information required to verify your identity or to provide Services (e.g., proof of identity or address).
• Payment Information: Banking or credit/debit card details, e-wallet IDs, or other payment credentials used to deposit funds, withdraw winnings, or receive promotional credits.
• Customer Support: Any information you share with our support team when seeking assistance via email, chat, or telephone, including account details, transaction records, or copies of identification documents.
• Promotional Activities: Data you provide when entering contests, responding to surveys, or participating in marketing campaigns, including preferences and feedback.

• Information Collected Automatically:
• IP Address and Device Data: We log your IP address, browser type, operating system, device identifiers, and similar technical information when you visit our site or use our software.
• Usage Data: Pages viewed, time spent, clicks, and navigation patterns that help us understand how you use and move through the Services.
• Cookies & Tracking Technologies: We use cookies, web beacons, and other tools to remember your preferences, personalize your experience, gather analytics, and enhance site security. Depending on your location, you may be asked to consent to certain cookies.

3. How We Use Your Information

PlayCroco processes your personal information for the following main purposes, as permitted by relevant laws and regulations:

a) Account Creation and Verification: To register you as a new player, confirm your identity, determine eligibility, and ensure you meet the legal gambling age in your jurisdiction.

b) Transactions: To process deposits, withdrawals, bonus awards, and to maintain accurate transaction records for regulatory and accounting purposes.

c) Customer Support: To answer your inquiries, investigate and resolve technical issues, and provide account assistance or service updates.

d) Compliance and Security: To detect, investigate, and prevent fraudulent activities, money laundering, identity theft, or other unauthorized or illegal actions. We also use your information to enforce our Terms & Conditions and to comply with applicable laws or licensing requirements.

e) Marketing and Promotions: With your consent (where required), to send you newsletters, special offers, tournament updates, or relevant promotions. You can opt out of these communications at any time by following unsubscribe instructions or contacting our support team.

f) Personalization: To remember your gaming preferences, tailor our promotional offers, and customize your user experience based on your interaction history with the Services.

g) Analytics and Service Improvements: To analyze usage trends, measure effectiveness of marketing campaigns, and improve our existing games, features, and platform performance.

4. Legal Bases for Processing

Where required by law, we rely on the following legal grounds for processing your personal data:

• Contractual Necessity: Many data-processing activities (e.g., account management, deposits/withdrawals) are necessary for us to fulfill our contractual obligations to you.
• Legitimate Interests: We may process data for fraud prevention, platform security, personalization, or internal analytics—balanced against your rights and freedoms.
• Compliance with Legal Obligations: Certain jurisdictions require us to verify player identities or gather financial details in line with anti-money laundering or other regulations.
• Consent: In some situations (e.g., direct marketing), we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of any processing conducted prior to withdrawal.

Otherwise, we securely erase your information once it is no longer needed.

5. Cookies and Similar Technologies

Cookies are small files stored on your device that help websites remember you. They may enable certain site features, personalize your visit, or collect information for analytics. Web beacons and pixels are small images or code blocks used to track user behavior or measure the effectiveness of campaigns.

• Types of Cookies:
• Essential Cookies: Required for core site functionality (e.g., preventing fraudulent logins, enabling secure payments).
• Analytics and Performance Cookies: Gather data to help us understand user engagement, optimize design, or troubleshoot technical issues.
• Advertising and Marketing Cookies: Deliver targeted offers or promotions you may find relevant.

• Managing Cookies: Most browsers let you refuse or delete cookies. Doing so may limit certain site features or degrade your overall experience. If you disable cookies, parts of our website may not function properly.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The exact period may vary based on factors such as regulatory requirements or operational needs. Once retention is no longer required, we securely erase, anonymize, or otherwise dispose of your data in accordance with applicable laws and regulations.

7. Sharing Your Information 

PlayCroco does not sell or rent your personal data to unrelated third parties. However, we may share information under the following circumstances:

a) Service Providers: We engage carefully selected third parties (e.g., payment processors, data hosting providers) to perform functions on our behalf. They are contractually required to safeguard your information and to use it only for the specific task they were hired to do.

b) Compliance and Legal Requirements: We may disclose personal data to regulatory bodies, government authorities, or law enforcement if legally compelled or if we believe in good faith that such disclosure is necessary to comply with a legal or regulatory obligation.

c) Business Transactions: If PlayCroco is involved in a merger, acquisition, asset sale, or similar transaction, your data may be transferred as part of that process. We will notify you of any significant changes in ownership or use of your personal information.

d) Consent: Where you explicitly allow it, we may share your data with third parties for new marketing initiatives or other purposes not covered above.

8. Security Measures

We use a combination of technical, administrative, and physical safeguards to protect the personal information you entrust to us. These measures may include secure data transmission (SSL/TLS), encryption, robust firewalls, and regular security assessments. While we strive to protect your information using industry-standard practices, no data transmission or storage system can be guaranteed as 100% secure. In the event of a data breach that materially impacts your personal information, we will notify you and the relevant authorities as required by law.

9. Confidentiality of Winnings and Transactions

Your winnings, payouts, and associated account details are treated with strict confidentiality. We only disclose this information to authorized personnel within PlayCroco or to third parties who require it by law or for legitimate transaction-processing reasons. Unless legally mandated or you explicitly consent, we will not publicly announce your winnings beyond aggregated or non-identifiable data.

10.Underage Users

Our Services are intended only for individuals who meet the legal age for online gambling in their jurisdiction (commonly 18 or older). We do not knowingly collect or process personal information from minors. If we discover that a minor has provided personal data, we will take immediate steps to delete that information and close any associated accounts.

11. International Data Transfers

Depending on your location, your personal data may be processed outside your country of residence, including countries with different data protection standards. Whenever we transfer your information to a jurisdiction that may not offer the same level of legal data protection, we implement safeguards (such as contractual clauses) designed to ensure an equivalent degree of protection.

12. Your Privacy Rights

Depending on the laws of your country or region, you may have some or all of the following rights regarding personal information we hold about you:

• Access: Request a copy of your personal data in our records.
• Rectification: Correct inaccuracies or complete any missing information.
• Erasure: Ask us to delete your data when it is no longer needed or processed unlawfully.
• Restriction: Under certain circumstances, request we restrict how we process your personal information.
• Objection: In limited cases, challenge our processing activities, particularly those based on legitimate interests or direct marketing.
• Portability: Obtain a copy of your data in a structured, commonly used, and machine-readable format where feasible.
• Consent Withdrawal: Revoke any previously granted consent without affecting the legality of prior data processing.

To exercise these rights, please reach out using the contact details below. We will respond in accordance with the applicable regulatory timeframe and may request additional information to verify your identity.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal obligations, gaming industry standards, or our business practices. When we make significant modifications, we will revise the “Last Updated” date at the top of the Policy and, if appropriate, provide additional notice (e.g., emailing you or placing a prominent notice on our website). Continuing to use our Services after we post any changes indicates your acceptance of the updated terms.

14. Contact Us

If you have any questions or requests related to this Privacy Policy, your personal data, or your rights, please contact us at: [email protected]

We value your feedback and will address your inquiry as promptly as possible while adhering to relevant data protection regulations.

Thank you for choosing PlayCroco Casino. We appreciate your trust and are committed to safeguarding your personal information as you enjoy our Services.

Version 1.0 Last Updated: 19 March, 2025